Voice over Internet Protocol or business VoIP as many call it is rapidly becoming a necessity for small business owners. There are nearly unlimited reasons for this, like the cost savings business VoIP will give you and all of the cool phone features that a business VoIP system has to offer. This article is being written to help you better understand why so many people are using PBX and business VoIP services over the older PSTN phone systems of the past.
If you have ever used Skype to communicate with family or friends, then you have used a VoIP service. As a relatively new technology, VoIP and business VoIP have not always had the advantage of quality service over traditional analog phone lines. Rapid improvements in technology however, have developed business VoIP to such a high standard of quality in voice delivery that small business VoIP has far surpassed the services offered by your business phone system of yesterday.
One of the top reasons that small business owners are using business VoIP is because of this incredible quality of their calls. How VoIP business works is this; you speak into a business VoIP or PBX phone and your voice is broken up in to smaller digital packages that are then compressed together for ease of transport. Your verbal message is then shot across the internet to the receiver who may or may not have a VoIP phone. It is not necessary for the receiver to have a hosted VoIP or hosted PBX service, so either way your digital voice packages are decompressed, reassembled and delivered to the receiver regardless of the type of phone service they use. All of this is practically instantaneous giving your message in pristine clarity for the hearer and returning their phone call message to you in much the same way. This technology is called sip trunking or PBX sip trunking and it makes your local and long distance calls crystal clear.
Another reason that small business owners like the business VoIP phone system is because of the features that are available to them. When a customer calls a business phone that uses business VoIP services, they are greeted with a friendly voice that welcomes the customer and asks them questions about why they are calling and who they would like to speak with. The customer then answers and the business VoIP phone system recognizes the verbal responses from the customer in order to transfer the call to the appropriate person or department being requested,
Because of the find me follow feature that business VoIP uses, the customer can be transferred to the requested employee even if that employee is working from home or is traveling in a foreign country. This is possible using the business broadband voice communications over the internet and it makes business VoIP phone services very popular indeed. Studies show that employees today value a healthy work life balance and appreciate very highly, working for a business that gives them flexibility in their lives and in their job. Because of this, business VoIP can help you keep both your customers and your employees happy; all the while you are cutting costs. Remarkably, because a business VoIP phone service uses your current high speed internet to send and receive communication, long distance calls are practically free.
Sip Trunking and Business VoIP
Another reason that small business owners like the business VoIP phone system is because of the features that are available to them. When a customer calls a business phone that uses business…. Learn more at business voip and phone
Author: Yvonne BrixeyThis author has published 64 articles so far. More info about the author is coming soon.